Using ICT to leverage the productivity of knowledge-intensive service work
نویسندگان
چکیده
Findings – The results show that ICT can be used to eliminate non-value-adding tasks or make them more efficient, thus giving time for knowledge workers’ most important tasks. ICT can also result in improving employee welfare through decreasing dissatisfaction towards ICT systems and through transforming the content of work by deleting unimportant activities. Third, none of the potential ICT-based productivity benefits are automatic but instead depend on how the ICT service in question is implemented and utilized in the given context.
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